This article will cover some basic troubleshooting steps to resolve some common issues you may face. We understand that this article may not cover all of those issues you have a face but if you're reporting to us, we encourage you to try these steps.
Here are some steps you can take before you reached out to us:
If you are on the mobile app
- Kindly ensure you have the most updated version of the app. You may update it via Play Store & App Store. For the newer Huawei phones, you can download it via Huawei App Gallery.
- Try Re-logging or Re-installing the Mudah.my app.
- Force quit the app and relaunch the app
- Switch between wifi and data and check if the issue exists on both networks.
If you are on the desktop and mobile site
- Kindly clear your cache and cookies before relaunching the browse, follow the steps below:
- Go to browser Settings
- Search for "Cache"
- Select Cache and Cookies
- Clear data
- Open Mudah.my web page in incognito mode and try again
- Update browser version to the latest version.
- Switch between wifi and data and check if the issue exists on both networks.
By doing this self troubleshooting steps, you may include the details if it is not working when you're writing it to us. This allows us to determine whether its user account, device , or browser issue.
If the issue persists, please report here with full details.