SELLERS
- Sell responsibly - Describe your items as they are, be truthful about it. Your buyers will be relying on the information you have provided to help them in their purchase decisions.
- State your policies clearly - Every deal on Mudah.my is considered a private agreement between you and the buyer. If you have any policies regarding negotiations, refunds or exchanges, be sure that they are communicated to and acknowledged by your buyer prior to their commitment and carrying out of the deal.
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Opt for meet-ups to deliver your items securely – In unexpected circumstances, parcels may become damaged during delivery, arriving in a state different from when you've posted it. A perk of opting for meet-ups is so you have the assurance your item will reach the buyer in good condition. It's also a fun way to meet new people with similar interests and hobbies!
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Suggest tracked parcels - Tracked deliveries provide you assurance about your parcel's location. They are also mostly insured by the delivery company in the rare event that it goes missing, so don't take chances especially if you're selling high-value items!
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Wait to receive payment before mailing out items - Always make ensure that payment has actually reached you successfully before you proceed to dispatch the item.Avoid payment by cheque. It is not guaranteed that the cheque can be cashed.
Even if the buyer has provided you with a transaction receipt, it is the best practice to check your bank transaction history to ensure that the money has already been credited to you.
Special warning - overseas payments
- Some international payment solutions offer built-in security features, such as PayPal, but this is not common. Never use these payment services- such as Western Union, MoneyGram, or BidPay- because it may be very difficult to control/stop payment through these services. Such services are also popular with fraudsters for the same reasons.