What are the benefits for Buyers that transact with SafeDeal?
|
Reserve Items Instantly |
Secured Online Payment Transact in a safe and secured, SSL-certified environment. Pay with FPX online banking or a credit/debit card. |
Buy With Confidence 100% money-back guarantee if the goods you received were different from what was listed. No questions asked. Case solved, yay! |
My payment failed; what should I do?
As a buyer, you will be redirected to the Trustap payment page, where you can buy your items with the preferred payment method of using a debit/credit card or FPX Online Banking. If your payment method is valid and you entered the right information, your payment will go through.
In the event that your payment has failed to go through, an error message will be displayed on the same screen where you can try again. Sometimes, you may be redirected back to Mudah.my checkout page to start the payment process again. If the problem persists, please get in touch with our friendly Customer Support team.
How can I access my SafeDeal transactions?
On Android and iOS apps, you can access your SafeDeal transactions by clicking on the SafeDeal badge on the home page.
On mobile web browsers (E.g., Google Chrome, Safari, etc.), you can click on the hamburger menu on the top left of your screen. A collapsible panel will appear. Click on “SafeDeal Transactions,” which is right below “My Ads”.
On the desktop web browser, “SafeDeal Transactions” will appear right below “My Ads” when you click on your profile picture.
Are there any fees or payments for using SafeDeal?
To provide more trust and convenience to Mudah.my, we have introduced SafeDeal.
For a limited time only, Mudah.my is charging buyers a promotional fee of only 4% when you transact with SafeDeal!
For example:
- You (the buyer) want to buy a phone accessory and agree to a final price of RM40 with the seller.
- SafeDeal fee of 4% would be RM1.60.
- The total payment you (the buyer) will make is RM41.60.
Are prices of the listed item(s) negotiable?
We recommend the buyer to negotiate with the seller and agree on a price before making the payment.
If the buyer pays a different price that is not agreed upon with the seller, the seller can proceed to decline the offer by rejecting the deal. In this case, we will refund the paid amount to the buyer (SafeDeal fees are non-refundable).
My order is canceled; how do I get my money back? How long does it take to get a refund?
If the seller rejects your payment or your order gets canceled, our customer support team will start the refund process.
The payment will be reversed using the same payment method; it will take 3-5 working days to reach your account, depending on your bank.
I have placed an order, but my seller needs to respond. What’s next?
Sit back and wait for your seller's confirmation! Don't worry; your payment is safe with us.
In the meantime, we will contact the seller to check to check the state of the transaction. If the seller decides not to complete the transaction, we will refund your money.
The item I received doesn’t match what was listed. What should I do next?
We always recommend that you chat with the seller to fix the issue. If it is impossible to sort the issue out amicably, you can raise a dispute within 24 hours after the seller marks the item as delivered. Our customer support team will step up to help you.
You can raise a dispute by clicking “Contact Customer Support” on the “SafeDeal transactions” page.
SAFEDEAL E-INVOICE FAQ
If I transact using SafeDeal, can I request for an e-Invoice?
Yes, an e-Invoice can be requested for your transaction. Kindly take note that for all SafeDeal transactions, Mudah.my charges a small SafeDeal fee, hence, you will receive the e-Invoice from Mudah.my and not from the seller.
How do I request for an e-Invoice for a SafeDeal transaction?
To get an e-Invoice for your SafeDeal transaction, you may submit your request on the SafeDeal transaction page via the "Submit request " link. You can only request for an e-Invoice once your transaction is completed and seven days after the item has been delivered.
What happens if my e-Invoice is incorrect?
Kindly contact our Customer Support team
Is there a cut-off date to request for an e-Invoice for my SafeDeal transaction?
Yes, the cut-off date for the e-Invoice request is the last day of the month when the transaction is completed and after the dispute period of 7 days.
I canceled my SafeDeal transaction after requesting for an e-Invoice, what do I do?
Please reach out to our Customer Support team.
I have other questions regarding e-Invoicing, who can I ask?
For more information about e-Invoicing, please refer to our e-Invoicing FAQ or reach out to our Customer Support team.
Don't wait anymore. Start browsing now!